Privacy Policy

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

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Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

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• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 

• Your right to erasure - You have the right to ask us to delete your personal information. 

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 

• Your right to object to processing - You have the right to object to the processing of your personal data. 

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. 

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 
   

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
 

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care, services and other goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
   

• Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. ​

Our legitimate interests are:

•  To respond to enquiries and communicate with individuals who contact us

• To assess suitability for speech and language therapy services

• To deliver safe, effective and personalised therapy

• To maintain accurate clinical records and monitor progress

• To manage appointments, scheduling and service delivery

• To ensure the security of our systems, website and communications

• To improve and develop our services
   

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from:
 

• Directly from you

• Family members or carers
  
  Contact forms, email and telephone
  If you contact Shore Speech via our website form, email or telephone, we may collect your name, email address, telephone number and any information you choose to provide.
  Information provided through enquiries will be retained only for as long as necessary to respond to your request. If no services are taken up, this information will typically be deleted within 3 months.
  We only collect personal information through our website where you choose to provide it, and it will only be used to support your enquiry.

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